Delivery Time:
Orders are dispatched within 7 working days from the date of order placement.
Shipping Cost:
A flat shipping fee of ₹61 is applicable for all orders across India.
International Shipping:
We currently do not offer international shipping; our services are limited to all regions within India.
Order Tracking:
Customers receive a tracking ID via email and updates on our website. Additionally, we provide assistance via WhatsApp on the number linked to the customer’s account on cosmics.co.in.
Delivery Attempts:
Two delivery attempts are made without extra charges. In case of a failed second attempt, an additional shipping charge of ₹71 is applicable.
Express Shipping:
We do not provide express shipping services at this time.
Damaged Items:
Customers documenting video proof of damaged items during unboxing receive a replacement at no extra cost. Compensation is not provided for claims without video evidence.
Address Changes:
Customers can request address changes by contacting our customer care at 8272892081. However, changes are only possible before the parcel is dispatched.
Shipping Delays:
For shipping delays exceeding 5 days, customers can claim a 10% discount on their next purchase. Contact us at 8272892081 to initiate the claim.
Restrictions:
We do not ship to international destinations.